Mirth Support Options
WebReach is the sponsor and primary developer of the open source Mirth Project, and as such we are uniquely positioned to provide services to customers requiring commercial support for Mirth deployments.
WebReach is committed to superior customer service. We are proud to feature a top-quality, professional, and cost-effective support team. To best serve customers needs we offer a variety support packages as described below.
The Mirth support help desk is open Monday through Friday from 5am to 5pm Pacific Time. 24×7 phone support is available for United States customers for severity 1 issues only.
Mirth End User Support
All end user support includes support for one production cohort (defined as one production host and up to three supporting hosts: e.g. development, test, and staging). Each host may have any number of CPUs. A virtual server counts as a server in a cohort.
| Mirth Bronze Support |
Mirth Silver Support |
Mirth Gold Support |
Mirth Platinum Support |
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| $999/Year | $1,999/Year | $2,999/Year | $6,999/Year | |
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| Incident Response | ||||
| Support Incidents | 2 | 4 | unlimited | unlimited |
| Initial Response | 2 Days | 1 Day | 4 Hours | 2 Hours |
| Email Support | yes | yes | yes | yes |
| Phone Support | yes | yes | ||
| 24×7 Support | yes | |||
| Documentation and Training | ||||
| Training Tutorials | yes | yes | yes | yes |
| Developer Q&A | yes | yes | yes | |
| Mirth Enterprise Tools | ||||
| Enterprise Installer | yes | yes | ||
Mirth Integrator Support
Mirth Integrator Support is a value bundle that prepares your team to support Mirth as a component of a solution or project and allows you to contact WebReach for tier 2 support on behalf of any of your customers. The bundle includes training for your team, access to documentation and screen casts, access to the WebReach help desk for tier 2 Mirth software support, and access to Mirth engineers for tier 3 support of complex issues or development support. Optional uplifts include hardware discounts, onsite training, and a fractional or dedicated engineering resource.
Please contact our sales team for information on our Integrator Support if you are integrating Mirth into your product or service.